n9995 Privacy Policy — Your Data, Your Rights, Our Commitment

This Privacy Policy ("Policy") describes how n9995 ("the Company", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Members", "you", "your") who access or use the online gaming and sports betting platform operated at n9995.bet ("the Platform"). This Policy applies to all Members, prospective Members, and visitors to the Platform, regardless of the device or method used to access it.

n9995 is an internationally licensed online casino and sportsbook serving English-speaking Pakistani players. Given the nature of our services — which involve financial transactions, identity verification, and regulated gaming activity — the responsible handling of personal data is not merely a legal obligation but a fundamental operational and ethical commitment. We take that commitment seriously.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account on n9995, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein.

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is the legal entity that holds n9995's international gaming licence and operates the Platform. Full entity details, including registered address and licence number, are available within the Platform's licensing information section accessible from the site footer.

The data controller determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities are conducted lawfully, fairly, and transparently in accordance with applicable data protection principles.

All data protection enquiries, subject access requests, and formal complaints relating to n9995's handling of personal data should be directed to our designated Data Protection contact using the channels specified in Section 13 of this Policy.

n9995 collects personal data through several distinct channels and at various points in your relationship with the Platform. The categories of personal data we collect include:

We do not collect special category data (such as health, religious, or political information) except where a Member voluntarily discloses such information in the context of a responsible gaming self-exclusion request, in which case it is processed solely for the purpose of administering that request.

n9995 processes your personal data only for clearly defined, legitimate purposes. For each processing activity, we identify and rely upon one of the following legal bases: performance of a contract (your membership agreement with n9995), compliance with a legal obligation, legitimate interests of n9995 that do not override your fundamental rights, or your freely given, informed consent.

• Account Registration & Management: Processing identity and contact data to create, maintain, and administer your n9995 member account. Legal basis: performance of contract.
• KYC Identity Verification: Processing CNIC and biometric data to verify your identity and confirm you meet the 21+ age requirement. Legal basis: legal obligation (AML and gaming licence regulatory requirements).
• Payment Processing: Processing financial data to facilitate PKR deposits via JazzCash, EasyPaisa, and bank transfers, and to process withdrawal requests to verified payment methods. Legal basis: performance of contract.
• Fraud Prevention & AML Compliance: Monitoring transaction patterns and account behaviour to detect and prevent fraud, money laundering, and other financial crimes. Legal basis: legal obligation and legitimate interests.
• Customer Support: Processing communications data to respond to queries, resolve disputes, and manage formal complaints through our live chat and email support channels. Legal basis: performance of contract and legitimate interests.
• Responsible Gaming Monitoring: Analysing behavioural and transaction data to identify potential problem gambling patterns and proactively offer self-exclusion tools and support resources. Legal basis: legal obligation and legitimate interests.
• Platform Improvement & Analytics: Using technical and behavioural data in aggregated, anonymised form to improve Platform performance, user experience, and feature development. Legal basis: legitimate interests.
• Marketing Communications: Sending promotional emails and on-platform notifications about n9995 bonuses, PSL betting promotions, and other offers — but only where you have provided explicit consent. Legal basis: consent (withdrawable at any time).

n9995 does not sell, rent, or commercially exploit your personal data. We share personal data with third parties only in the following tightly controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and Visa/Mastercard processing networks receive the minimum data necessary to authorise and complete your PKR transactions. Each processor is bound by their own regulatory obligations and data security standards.
• KYC & Identity Verification Partners: Licensed identity verification service providers receive CNIC data and biometric information solely for the purpose of completing mandatory age and identity checks required under our gaming licence conditions.
• Game Studio Partners: When you play casino titles or sports betting markets powered by third-party game studios, those providers receive session data necessary to deliver and audit the game or market. No additional personal data beyond what is required for game delivery is shared.
• Regulatory & Law Enforcement Authorities: We are legally required to share account, transaction, and identity data with our licensing authority, financial intelligence units, and law enforcement bodies upon receipt of a lawful request or in fulfilment of our AML reporting obligations.
• Professional Advisors: Lawyers, auditors, and other professional advisors engaged by n9995 may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

All third-party service providers operating on behalf of n9995 are required to enter into data processing agreements that obligate them to process personal data only on n9995's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return data upon termination of the service relationship.

n9995 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregated data (which cannot be used to identify any individual) may be retained indefinitely for statistical and business intelligence purposes.

n9995 implements a comprehensive, layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:

• Transport Security: All data transmitted between your browser or device and n9995 servers is encrypted using TLS 1.2 or higher. We enforce HTTPS across all Platform endpoints and use HSTS (HTTP Strict Transport Security) to prevent protocol downgrade attacks.
• Data Encryption at Rest: Sensitive personal data stored on n9995 infrastructure — including CNIC numbers, payment method identifiers, and authentication credentials — is encrypted at rest using AES-256 symmetric encryption.
• Access Controls: Access to personal data within n9995's internal systems is strictly controlled on a role-based, need-to-know basis. All internal access is logged and subject to regular review. Multi-factor authentication is mandatory for all staff with access to production data systems.
• Infrastructure Security: n9995 servers are hosted in ISO 27001-aligned data centres with physical access controls, 24/7 monitoring, and redundant systems. Regular penetration testing and vulnerability assessments are conducted by independent third-party security specialists.
• Fraud & Anomaly Detection: Automated monitoring systems continuously analyse login patterns, transaction behaviour, and account activity to detect and flag suspicious activity in real time. Our security operations team reviews flagged events around the clock.
• Staff Training: All n9995 personnel with access to personal data undergo mandatory data protection training upon joining and annually thereafter. Confidentiality obligations are embedded in all employment and contractor agreements.

n9995 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, maintain your authenticated session, and understand how Members use our services. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language and currency preferences (PKR), and enable security features such as CSRF protection. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors navigate the Platform — including pages visited, time spent, and errors encountered — to help us improve Platform performance and user experience. The data collected is aggregated and does not identify individual users.
• Functional Cookies: These cookies remember your preferences and personalisation settings — such as your preferred betting markets, game filters, and responsible gaming limit configurations — so that they persist across sessions without you having to re-enter them each visit.
• Fraud Prevention & Security Cookies: n9995 uses device fingerprinting and behavioural analytics cookies to identify and prevent fraudulent account activity, multi-accounting, and automated bot access. These cookies process technical identifiers and are essential to our security posture.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impair your ability to use the Platform. A cookie preference panel is accessible from the footer of the n9995 Platform where you can manage non-essential cookie categories.

As an n9995 member whose personal data we process, you have the following rights in relation to that data. These rights may be subject to certain limitations where they conflict with our legal obligations or the rights of third parties:

• Right of Access: You have the right to request a copy of the personal data n9995 holds about you, along with information about how it is being processed. We will provide this information in a structured, commonly used format within 10 business days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. You may update basic contact details directly within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that we cannot delete data that we are legally required to retain under AML or gaming licence obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing and we are evaluating your objection.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing-related processing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact n9995 via live chat or submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered account username and a clear description of the right you wish to exercise. We may request identity verification before processing your request to ensure we are responding to the correct individual.

n9995 sends promotional communications — including bonus offers, PSL season promotions, Eid special deals, and new feature announcements — only to Members who have explicitly opted in to receive such communications during registration or subsequently through their account notification preferences.

Marketing communications from n9995 may be delivered via the following channels where you have opted in: email, SMS to your registered Pakistani mobile number, and on-platform push notifications. Each communication will clearly identify n9995 as the sender and will include a straightforward, one-click unsubscribe mechanism.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email from n9995.
• Updating your notification preferences in the Communications section of your n9995 account settings.
• Contacting our live chat support and requesting immediate removal from all marketing lists.

Unsubscribe requests are processed within 48 hours. Please note that even after opting out of marketing communications, n9995 will continue to send you transactional and service communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, and security alerts. These are not marketing communications and cannot be opted out of while your account remains active.

n9995 is strictly an adults-only platform. Membership is available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21 under any circumstances.

As part of our mandatory KYC verification process, every new Member is required to submit a valid CNIC — which by definition confirms the holder is at least 18 years of age — along with a date of birth declaration. Where our verification systems or support team identify any indication that a Member may be under 21, that account is immediately suspended pending full identity and age verification. If underage use is confirmed, the account is permanently closed and any funds deposited are handled in accordance with our regulatory obligations.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the n9995 Platform, please contact us immediately via live chat or at [email protected]. We will investigate and take swift action, including account closure and data deletion to the extent permitted by our legal obligations.

n9995 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. The version number and effective date displayed at the top of this Policy will be updated whenever material changes are made.

Where we make material changes to this Policy — meaning changes that meaningfully affect your rights or how we process your personal data — we will notify you in advance through one or more of the following channels: an on-platform notification displayed upon your next login, an email to your registered address, or a prominent banner on the n9995 homepage. We will provide reasonable notice before material changes take effect, typically a minimum of 14 days.

Your continued use of the n9995 Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting our support team. We will handle the closure and any associated data deletion in accordance with our retention schedule and legal obligations.

We encourage all Members to review this Privacy Policy periodically — and particularly whenever you receive a change notification — so that you remain fully informed about how your personal data is being handled. The current version of this Policy is always accessible at n9995.bet/privacy-policy.

For any questions, concerns, or formal requests relating to this Privacy Policy or n9995's handling of your personal data, please contact us through the following channels:

• Live Chat: The fastest way to reach us — available 24 hours a day, 7 days a week, directly on the n9995 Platform. Suitable for general privacy queries, marketing opt-out requests, and urgent security concerns.
• Email: [email protected] — for formal subject access requests, right to erasure requests, data portability requests, and formal complaints. Please use the subject line "Data Rights Request" or "Privacy Complaint" as appropriate. Allow up to 10 business days for a full written response.
• Support Hours: 24 hours a day, 7 days a week, including all Pakistani public holidays.

When submitting a data rights request, please include your registered n9995 username, the email address associated with your account, a clear description of the right you are exercising or the concern you are raising, and any relevant reference numbers (e.g., transaction IDs or previous support ticket numbers). This will allow us to locate your records accurately and respond as efficiently as possible.

If you are not satisfied with n9995's response to a data rights request or privacy complaint, you have the right to escalate the matter to the relevant regulatory authority in the jurisdiction of our gaming licence. Details of the applicable supervisory authority are available within the Platform's licensing information section.